Refund policy

We want you to be satisfied with your Night Crawler purchase. Return requests for eligible regularly priced items must be submitted within 7 days of delivery. Items must be unused, unopened, and in their original packaging and condition to qualify for a return.

All sale, discounted, promotional, and clearance items are final sale and cannot be returned or refunded.

If your order arrives damaged, defective, or incorrect, please contact nightcrawlerdecor@gmail.com as soon as possible with your order number and clear photos or videos of the issue. We will review the request and determine the appropriate resolution.

Customers are responsible for return shipping costs unless the return is the result of an error on our part. Original shipping charges are non-refundable. Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Orders that have already entered processing or shipped may not be canceled or modified.